SHIPPING & DELIVERY POLICY

Shipping & Delivery Policy
Last Updated: [11/04/2026]

PrimeHormoneNova ships pharmaceutical-grade products worldwide with complete
discretion and security.

  1. SHIPPING LOCATIONS

1.1 WE SHIP TO:

  • Most countries in Europe
  • United States (selected states)
  • Canada
  • Australia
  • United Kingdom
  • Selected countries in Asia and Middle East

1.2 WE DO NOT SHIP TO:

  • Countries with strict import bans on these products
  • Locations with high customs seizure rates (>30%)

Contact support to confirm if we deliver to your specific location.

  1. PROCESSING TIME
  • Orders placed Monday-Friday: Processed within 24 hours
  • Orders placed Saturday-Sunday: Processed next business day
  • Payment verification may add 12-24 hours for first-time customers

You will receive a tracking number via email once your order ships.

  1. DELIVERY TIME

Standard Shipping (FREE on orders over €200):

  • Europe: 7-10 business days
  • North America: 10-14 business days
  • Australia/Asia: 12-16 business days

Express Shipping (+€40):

  • Europe: 3-5 business days
  • North America: 5-7 business days
  • Australia/Asia: 7-10 business days

Delivery times are estimates and may vary due to customs or carrier delays.

  1. DISCREET PACKAGING

We understand privacy is critical. All orders include:

  • Plain, unmarked packaging with no company branding
  • Generic return address (no mention of product contents)
  • Neutral customs declarations for international shipments
  • Vacuum-sealed inner packaging for product protection
  • No external indication of contents
  1. TRACKING & DELIVERY CONFIRMATION
  • All orders include tracking numbers
  • Track your package via carrier website
  • Signature may be required for delivery (varies by carrier)
  • Packages held at carrier facility for 7-14 days if delivery fails

If you miss a delivery:

  • Contact the carrier to arrange redelivery
  • Pick up from local carrier facility
  • We are NOT responsible for packages refused or not claimed
  1. CUSTOMS & IMPORT REGULATIONS

6.1 CUSTOMS DUTIES & TAXES

  • You are responsible for any customs duties, import fees, or taxes
    in your country
  • We declare lower values where legally permissible to minimize fees
  • Customs charges vary by country and are beyond our control

6.2 CUSTOMS INSPECTIONS

  • Some packages may be opened and inspected by customs authorities
  • This does not mean your package will be seized
  • Packages pass through customs successfully 95%+ of the time
  1. CUSTOMS SEIZURES

While rare, customs seizures can occur. Our policy:

7.1 FIRST SEIZURE

  • We offer ONE free reshipment using a different shipping method/route
  • Alternatively, receive 100% store credit for future purchases
  • You must provide official customs seizure documentation

7.2 SECOND SEIZURE

  • No further reshipments or refunds provided
  • We recommend using store credit for alternative products or smaller
    test orders

7.3 HIGH-RISK COUNTRIES

  • Customers in countries with seizure rates >15% are informed before purchase
  • Consider using reshipment service or express shipping options

Requirements to claim reshipment:

  • Provide customs seizure letter or official notice
  • Report within 14 days of tracking status update
  • One reshipment per customer per order
  1. LOST OR STOLEN PACKAGES

8.1 LOST IN TRANSIT
If tracking shows no movement for 21+ days:

  • Contact us with your order number and tracking info
  • We investigate with the carrier
  • Replacement sent if package confirmed lost

8.2 STOLEN AFTER DELIVERY
If tracking confirms delivery but you didn’t receive the package:

  • File a police report for theft
  • Contact carrier to dispute delivery
  • We cannot replace packages marked as delivered

Prevention tips:

  • Require signature confirmation (+€10)
  • Ship to a secure location (workplace, trusted neighbor)
  • Add delivery instructions in checkout
  1. INCORRECT SHIPPING ADDRESS
  • Double-check your shipping address before confirming order
  • We are NOT responsible for orders shipped to wrong addresses
    provided by customers
  • Address changes must be requested within 2 hours of order placement
  • Reshipping to corrected address incurs additional fees
  1. CARRIER DELAYS

We are not responsible for delays caused by:

  • Customs processing
  • Weather events or natural disasters
  • Carrier operational issues
  • Public holidays in your country
  • Pandemics or global disruptions

Estimated delivery times are not guarantees.

  1. REFUSED PACKAGES

If you refuse delivery:

  • No refund will be provided
  • Return shipping fees deducted from any store credit
  • Products may be damaged upon return (no replacement)

Only refuse packages if damaged or clearly tampered with.

  1. INTERNATIONAL SHIPPING RESTRICTIONS

Some products may be restricted in certain countries:

  • We will inform you if products cannot be shipped to your location
  • Alternative products may be suggested
  • Refunds provided if we cannot fulfill your order
  1. SHIPPING COSTS
  • Free standard shipping on orders over €200
  • Flat rate €15 for orders under €200
  • Express shipping: +€40 (all orders)
  • Reshipment insurance: +€25 (guarantees second shipment if first seized)
  1. BULK ORDERS

Orders over €1,000 or 20+ items:

  • May be split into multiple packages to reduce customs risk
  • Each package receives separate tracking
  • No additional shipping fees
  1. CONTACT US

Shipping questions? Reach out:

Email: shipping@primehormonenova.com
Live Chat: Available 24/7
Telegram: @PrimeHormoneNova

By placing an order, you acknowledge and agree to this Shipping & Delivery
Policy.