REFUND POLICY

Refund Policy
Last Updated: [11/04/2026]

At PrimeHormoneNova, we stand behind the quality of our products. This
Refund Policy outlines the circumstances under which refunds or replacements
are provided.

  1. NO RETURNS ON OPENED PRODUCTS

Due to the nature of pharmaceutical products and health & safety regulations,
we CANNOT accept returns of opened, used, or unsealed products.

  1. ELIGIBLE REFUNDS & REPLACEMENTS

We provide full refunds or free replacements in the following cases:

2.1 DAMAGED PRODUCTS
If your product arrives damaged due to shipping, we will replace it free
of charge or issue a full refund.

Requirements:

  • Report damage within 7 days of delivery
  • Provide photos of damaged product and packaging
  • Do not discard the product until claim is resolved

2.2 WRONG ITEMS SHIPPED
If we send you the wrong product by mistake, we will send the correct
item at no charge or refund your purchase.

Requirements:

  • Report error within 7 days of delivery
  • Provide photos of the incorrect product received
  • Return the wrong item (we cover return shipping)

2.3 PRODUCT FAILS VERIFICATION
If your product’s verification code fails to authenticate on the manufacturer’s
official website, we will provide a full refund or replacement.

Requirements:

  • Report verification failure within 7 days of delivery
  • Provide screenshots of failed verification
  • Return the product for inspection (we cover return shipping)
  1. NON-REFUNDABLE SITUATIONS

Refunds will NOT be provided for:

  • Change of mind or buyer’s remorse
  • Opened or used products
  • Products purchased over 30 days ago
  • Claims reported after 7 days of delivery
  • Customs seizures after initial reshipment (see Shipping Policy)
  • Products damaged due to customer mishandling
  • Disagreement with product effects or results
  1. REFUND PROCESS

4.1 HOW TO REQUEST A REFUND

  1. Contact support@primehormonenova.com within 7 days of delivery
  2. Provide your order number and reason for refund
  3. Submit required documentation (photos, verification screenshots)
  4. Await approval from our team (1-3 business days)

4.2 REFUND METHODS

  • Original payment method: 5-10 business days
  • Store credit: Instant (receive 110% of order value)
  • Cryptocurrency: 1-3 business days

4.3 RETURN SHIPPING
For eligible refunds requiring product return:

  • We provide a prepaid return shipping label
  • Ship the product in its original packaging
  • Refunds processed within 7 days of receiving the return
  1. CUSTOMS SEIZURES

If your package is seized by customs:

  • We offer ONE free reshipment using a different shipping route
  • Alternatively, receive 100% store credit
  • No refunds after failed reshipment (see Shipping Policy)

Requirements:

  • Provide official customs seizure notice
  • Report seizure within 14 days of tracking update
  1. PARTIAL REFUNDS

In rare cases, partial refunds may be issued:

  • Product packaging damaged but product intact
  • Minor labeling errors that don’t affect product quality
  • Quantity discrepancies (e.g., received 9ml instead of 10ml)
  1. PROCESSING TIME
  • Refund requests reviewed within 1-3 business days
  • Approved refunds processed within 7 business days
  • Bank processing may take additional 5-10 business days
  1. CONTACT US

Questions about refunds? Contact our support team:

Email: support@primehormonenova.com
Live Chat: Available 24/7 on website
Telegram: @PrimeHormoneNova

We appreciate your understanding. Our goal is your complete satisfaction
with every order.