PRIVACY POLICY (GDPR COMPLIANT)

PrimeHormoneNova (“we,” “us,” “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard
your information when you visit our website and use our services.

INFORMATION WE COLLECT

1.1 PERSONAL DATA
When you create an account or place an order, we may collect:

Name and contact information (email, phone, shipping address)
Billing information (encrypted and processed by third-party payment processors)
Account credentials (username, encrypted password)
Order history and preferences

1.2 AUTOMATICALLY COLLECTED DATA

IP address and geographic location
Browser type and device information
Pages visited and time spent on site
Referral sources
Cookies and tracking technologies

1.3 VOLUNTARY INFORMATION

Communications with customer support
Reviews and testimonials
Survey responses
Newsletter subscriptions

HOW WE USE YOUR INFORMATION

We use collected information to:

Process and fulfill your orders
Communicate about your account and orders
Provide customer support
Improve our website and services
Send promotional emails (you may opt-out anytime)
Prevent fraud and enhance security
Comply with legal obligations
Analyze website usage and performance

LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data under the following legal bases:

Contract Performance: To fulfill orders and provide services
Legitimate Interests: To improve our services and prevent fraud
Consent: For marketing communications (you may withdraw anytime)
Legal Obligation: To comply with applicable laws and regulations

DATA SHARING & DISCLOSURE

We do NOT sell your personal information. We may share data with:

4.1 SERVICE PROVIDERS

Payment processors (encrypted transactions only)
Shipping carriers (only shipping address)
Email service providers (for order confirmations and newsletters)
Analytics platforms (anonymized data)

All third parties are contractually obligated to protect your data.

4.2 LEGAL REQUIREMENTS
We may disclose information if required by law or to:

Comply with legal processes
Protect our rights and property
Prevent fraud or illegal activities
Ensure safety and security

4.3 BUSINESS TRANSFERS
If we merge, are acquired, or sell assets, your information may be transferred
to the new entity.

DATA SECURITY

We implement industry-standard security measures:

SSL/TLS encryption for all data transmissions
Encrypted storage of sensitive information
Regular security audits and updates
Access controls and authentication protocols
Secure payment processing (we never store full credit card details)

However, no method of transmission over the internet is 100% secure.
While we strive to protect your data, we cannot guarantee absolute security.

DATA RETENTION

We retain your personal data only as long as necessary:

Account information: Until you delete your account
Order history: 7 years (for legal and tax purposes)
Marketing lists: Until you unsubscribe
Website analytics: 26 months (anonymized after 14 months)

YOUR RIGHTS (GDPR & DATA PROTECTION)

You have the following rights regarding your personal data:

7.1 RIGHT TO ACCESS
Request a copy of all personal data we hold about you.

7.2 RIGHT TO RECTIFICATION
Correct any inaccurate or incomplete information.

7.3 RIGHT TO ERASURE (“Right to be Forgotten”)
Request deletion of your personal data (subject to legal obligations).

7.4 RIGHT TO RESTRICT PROCESSING
Limit how we use your data in certain circumstances.

7.5 RIGHT TO DATA PORTABILITY
Receive your data in a structured, machine-readable format.

7.6 RIGHT TO OBJECT
Object to processing based on legitimate interests or direct marketing.

7.7 RIGHT TO WITHDRAW CONSENT
Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at: privacy@primehormonenova.com

COOKIES & TRACKING TECHNOLOGIES

8.1 TYPES OF COOKIES WE USE

Essential Cookies: Required for website functionality
Performance Cookies: Analyze how visitors use our site (Google Analytics)
Functional Cookies: Remember your preferences
Marketing Cookies: Deliver personalized ads (you can opt-out)

8.2 MANAGING COOKIES
You can control cookies through your browser settings. Disabling cookies
may limit website functionality.

THIRD-PARTY LINKS

Our website may contain links to external sites. We are not responsible
for the privacy practices of third-party websites. Please review their
privacy policies independently.

CHILDREN’S PRIVACY

Our services are NOT intended for individuals under 18 years old. We do
not knowingly collect data from minors. If we discover such collection,
we will delete it immediately.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside
the European Economic Area (EEA). We ensure adequate safeguards through:

Standard Contractual Clauses (SCCs)
Adequacy decisions by the European Commission
Your explicit consent where required

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be posted
on this page with an updated “Last Updated” date. Continued use of our
services after changes constitutes acceptance.

For privacy-related questions or to exercise your rights, contact:

Email: privacy@primehormonenova.com
Data Protection Officer: dpo@primehormonenova.com
Address: [Your Business Address]

For EU users, you also have the right to lodge a complaint with your local
data protection authority.

By using our website, you consent to this Privacy Policy.